Answers to the most common questions, and a direct line to us if you need more. We reply to every message within one business day.
The fastest way is inside the app: Settings → Account → Delete account — it removes your account, profile and community content immediately. If you no longer have the app, request deletion here with the e-mail address registered to your account.
Open the app, go to Settings → Premium plans and tap "Restore purchases". Make sure you are signed in with the same Google account you used in Google Play. If it is still locked after a few minutes, send us the order number from your Google Play receipt (starts with GPA.) using the form below.
Subscriptions are managed by Google Play: open Google Play → Profile → Payments & subscriptions → Subscriptions → Tinoba → Cancel. You keep AI PRO until the end of the period you paid for.
Refunds follow Google Play's refund policy. For a recent purchase you can request one directly in Google Play; if that fails, contact us with your order number and we will help.
Connect a Google account in Settings → Account → Connect Google account. Your membership, takes and profile follow that account to any phone.
Check Settings → Notifications in the app, then your phone's notification settings for Tinoba. Battery-saver modes on some phones block background alerts — add Tinoba to the exceptions list.
Settings → Your teams. Pick a country, tick the teams you follow; their matches move to the top of the list.
Scores and statistics come from our data provider and are usually corrected within minutes. If something stays wrong, tell us the match and what you saw using the form below.